So I guess what I'm asking is: Have any of you had similar results when having your car in for service? I cannot really imagine another reason for them denying us our usual perk of a comparable car, other than I heard that much of the office staff is new personnel and maybe they weren't trained properly… They are claiming that due to high demand for used cars they had to sell off the loaner fleet." Now I understand the various supply chain problems, but Perillo has always maintained a huge fleet of loaners because they are a high volume dealership with a very busy service department. After a while she comes out and says "all they have for us is a 530i or an X2. So my wife was in the loaner office getting the car sorted while I spoke with the service advisor. We've always taken great care of them and treated them as if they were our own. Because my particular car has been in the shop for over 140 days since new, (crazy, right?) needless to say I've spent a lot of time in their various loaner cars. We typically come to Perillo BMW on Clark street in Chicago as they have always treated us brilliantly compared to other Chicagoland dealerships.īecause I'm exceedingly tall (and we own a loaded flagship vehicle) the loaner department always put us in something comparable to our 750, usually an X7 or 8-Series. I scheduled a service for my 2019 750 to address what sounds like a failing CV joint on the right front wheel. TLDR Are you now getting downgraded loaners when your car is in for service due to the supposed used car shortage?ĭisturbing news to say the least.
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